Which information should I gather before registering?
Gather the battery model, serial number, purchase date, seller and proof of purchase. LBP’s current registration form also asks for contact information and the application. Use the details on your actual battery and receipt rather than copying the name of a similar model from the shop.
Keep a readable copy of the receipt and a photograph of the accessible label for your own records. Confirm any missing or inconsistent information with the seller or LBP before submitting. Do not publicly share an order confirmation or image containing personal payment or contact details.
Does registration establish the complete warranty coverage?
Registration records the purchase and product information; the applicable written warranty determines coverage and exclusions. LBP publishes limited coverage for defects and describes restrictions relating to misuse, installation and other circumstances. A registration submission is not an approval of a future claim.
The public policy and registration pages currently describe some terms differently. Ask LBP which document applies to your battery, including any registration deadline and model-specific differences. This guide does not choose between conflicting proration language or treat a general promotional banner as the full agreement.
What confirmation should I keep after submitting?
Keep a copy of the information submitted and any confirmation LBP provides. Save it with the purchase evidence and the warranty document identified for the product. If you do not receive confirmation, ask the team to check the registration rather than assuming the form was accepted.
Record later advice that materially affects the product’s approved application or installation. Documentation helps explain the history of a future inquiry, but it does not change the terms or make an excluded use covered. Ask for unclear instructions to be clarified before acting on them.
How should I prepare a later warranty inquiry?
Provide the product identity, purchase evidence and a factual description of the issue. LBP’s policy asks for application and charging details and may require inspection. Distinguish your observations from a suspected cause so the team can decide what evidence it needs.
Start at warranty registration or LBP support. If a return is proposed, follow the separate battery return preparation guide and obtain current shipping instructions. The lithium battery guides cover related ownership questions. No replacement, reimbursement or approval is promised before LBP evaluates the case.
Last reviewed 2026-11-11