Why should I call before packing a battery return?
LBP’s return policy directs customers to contact the company first so staff can guide the procedure. A battery return involves more than selecting a parcel label. Product condition, packaging and the approved transport method need to be addressed before shipment.
Do not place a damaged, swollen, overheated or submerged battery in an ordinary return stream. Describe those conditions accurately and request safe handling advice. A past delivery method or packaging from an unrelated product does not establish an acceptable method for the battery’s current condition.
What information does the return team need?
Prepare the purchase details, battery model and serial number, application, charger information and description of the issue. LBP’s warranty page lists these items for its assessment and may request photographs of the product and packaging. Provide only information you can gather safely.
Separate a refund request from a claimed defect or a repair inquiry so the team understands the reason for contact. Reporting a problem does not establish eligibility, and requesting shipping instructions does not guarantee that a refund or replacement will follow.
Should I use the original box and arrange my own carrier?
Ask LBP to approve the packaging and transport arrangements rather than deciding that the original box is sufficient. The public warranty policy discusses approved packaging and return authorization, while the dangerous-goods page emphasizes contacting staff for instructions. Current directions for the specific return should control.
Confirm who supplies required materials, who arranges collection or drop-off and which charges you must pay. Do not reuse an old authorization for another battery or shipment. Follow the carrier and LBP requirements rather than this general guide as a packing or labeling manual.
What should I keep until the return is resolved?
Keep the authorization, instructions, photographs requested by LBP, shipment receipt and any tracking information. Record the product identity so the returned battery can be matched to the case. Ask how you will receive the assessment and whether additional approval is needed before chargeable work proceeds.
Begin with the dangerous-goods return policy and support center. The warranty records guide covers purchase evidence. Return to the lithium battery guides for other ownership questions. No return deadline, carrier acceptance or reimbursement is assumed without current instructions.
Last reviewed 2026-11-11