What should I tell LBP about the delivery address?
Explain whether the destination is residential or commercial and whether it has a usable dock or forklift. Identify access limitations and who can receive the shipment. A company address alone does not establish that the site can unload freight.
LBP’s shipping policy says certain orders use palletized freight and describes additional handling charges in some circumstances. Ask which method applies to your order and confirm the complete delivery charge before checkout or dispatch. Do not assume a website product price includes every receiving-site service.
Does freight delivery include moving the battery inside?
Confirm the actual delivery service rather than assuming it includes placement inside a building or installation. LBP’s policy notes that many residential freight deliveries are curbside. Ask where the carrier will leave the shipment and arrange appropriate, safe handling from that point.
Check whether a liftgate is needed and who will provide it. Do not improvise manual lifting of a load that exceeds the people or equipment available. Delivery arrangements should be settled with the seller and carrier before the shipment arrives, especially where the receiving site has steps or restricted access.
What should the receiver check when the order arrives?
Have the receiver compare the shipment with the delivery information and look for visible packaging damage before signing, following the seller’s and carrier’s instructions. LBP’s policy recommends inspection and discusses damage reporting. Ask in advance how exceptions should be recorded.
If there is evidence of a hazardous battery condition, avoid handling or opening the shipment and seek immediate guidance. Do not charge a suspect battery to test whether it survived transport. Keep documentation and photographs that can be obtained safely, along with the carrier’s delivery record.
How should I plan around an estimated delivery date?
Distinguish order processing, carrier transit and the final delivery appointment. LBP says timing depends on inventory and payment verification and that custom builds require development time. Request an order-specific estimate rather than converting a general policy statement into a guaranteed arrival date.
Read the shipping policy and confirm arrangements with LBP support. If the shipment later needs to go back, use the return preparation guide rather than reversing the original shipment yourself. The lithium battery guides link related questions. Charges and service conditions remain order-specific.
Last reviewed 2026-11-11