Limited Warranty
Lithium-Ion Batteries (Hazmat/Dangerous Goods)
*All batteries & chargers are fully tested before shipment.
All LBP Premier lithium-ion batteries include a 10-year manufacturer defect limited warranty from the date battery was received. 5 Years FREE replacement and 5 years prorated.
5-7 years 25% off retail
7-9 years 18% off retail
9-10 years 10% off retail
*All non-dangerous goods merchandise has a 1-year manufacturer limited warranty only.
*All LBP ECO series batteries include a 1-year manufacturer defect limited warranty from the date of purchase.
* Limited warranty is a guarantee against manufacturer defects only. Limited warranty is VOID if there is evidence of customer error. No exceptions. Testing/repair fees may apply.
Example: jump starting, short circuiting, negligence, improper usage, manufacturer seal broken, or battery altered in any way.
*Limited warranty is a guarantee against manufacturer defects. Jump starting, short circuiting, purposeful negligence and other abuse(s) will void limited warranty. No exceptions. This limited warranty does not cover negligence or misuse of the battery. If it is deemed that battery was used improperly, the customer will be subject to an hourly repair charge plus parts and shipping.
*Lithium Battery Power reserves the right to deny any limited warranty claim.
*All merchandise must be registered within 10 days of the date received to be eligible for a limited warranty. Complete the merchandise registration form included with the battery.
Submit form, and proof of purchase (if purchased from a Lithium Battery Power dealer) via email to: info@lithiumbatterypower.com or fill out this digital form.
*Warranties are NON-transferable.
SHIPPING RETURN MERCHANDISE AUTHORIZATION (RMA)
It is Lithium Battery Power’s policy that all RMA merchandise must be evaluated by a staff member to determine if the issue is a result of customer error or manufacture defect before a replacement can be issued. Testing/repair fees may apply.
*It will be the customer’s responsibility to pay the RMA return shipping cost up front.
*If it is determined the RMA issue is due to a customer error, then the RMA return shipping cost will not be reimbursed to the customer, and Lithium Battery Power will return the tested/repaired battery to the customer.
*If it is determined the RMA issue is due to a manufacture defect, then the customer will be reimbursed for the return shipping cost. Lithium Battery Power will ship the repaired battery or a replacement battery to the customer at no cost.
Note: The size of Lithium Battery Power lithium-ion batteries is classified as (hazmat/dangerous goods), therefore government regulations, and freight carrier policies can make the shipping/transportation of these batteries very challenging. FedEx and UPS will not accept any lithium-ion batteries (hazmat/dangerous goods) shipments from a non-certified, non-approved shipper, and USPS will not accept any batteries classified as (hazmat/dangerous goods) for shipment. The only option is to drop the battery off at a participation less than load (LTL) freight carrier. Lithium Battery Power’s customer service representative will provide each customer with the closest possible participating LTL freight carrier drop off to their location.
All RMA merchandise must be dropped off at the freight carrier location agreed on within 5 business days of receiving RMA instructional email.
RMA PROCEDURE FOR LITHIUM-ION BATTERIES (HAZMAT)
If there is an RMA event and a lithium-ion battery needs to be returned, be advised. Before the battery can be authorized for return to Lithium Battery Power's facility, the RMA procedures below must be followed as instructed below:
Contact Lithium Battery Power's customer service at 727.223.9831, provide us with the purchased from entity (whether Lithium Battery Power or Lithium Battery Power dealer), date of purchase, battery classification (example: 12v100ah) and serial number on battery.
To assist in the testing/evaluation process the customer service representative will need:
- A detailed description of battery performance issue.
- What application is it being used for.
- Application setup (example: stand-alone, in-series, or parallel with other batteries).
- Max voltage / amperage for equipment battery is being used on.
- Charger being used.
- If voltmeter was used to check voltage. If so, what was the reading?
The representative will provide the customer with an RMA number.
*Before battery can be authorized for return shipment, the customer will be required to send photos via email:
- Battery unboxed, all sides.
- Box used, all sides (box must be UN approved with required labels), if original box is not available one can be shipped to customer at no cost.
- Battery placed inside box with packing material before closing.
When all information has been received, and the LTL freight carrier location has been agreed on by the customer, the Lithium Battery Power shipping department will call the customer’s phone number on file letting them know an email with paperwork/label, and instructions has been sent.
It is the customer’s responsibility to drop the battery off at the freight carrier.
RMA PROCEDURE FOR NON-DANGEROUS GOODS
Contact Lithium Battery Power customer service at 727.223.9831, provide us with the purchased from entity (whether Lithium Battery Power or Lithium Battery Power dealer), date of purchase, merchandise classification (example: 1250L-WP charger), and serial number on merchandise.
To assist in the testing/evaluation process the customer service representative will need:
- A detailed description of merchandise performance issue.
- What application it is being used for.
- Battery classification is being used in conjunction with (example: 12v100ah).
The representative will provide the customer with an RMA number.
*Before battery can be authorized for return shipment, the customer will be required to send photos via email:
- Battery unboxed, all sides.
- Box used, all sides (box must be UN approved with required labels), if original box is not available one can be shipped to customer at no cost.
- Battery placed inside box with packing material before closing.
When all information has been received, and the LTL freight carrier location has been agreed on by the customer, the Lithium Battery Power shipping department will call the customer’s phone number on file letting them know an email with paperwork/label, and instructions has been sent.
It is the customer’s responsibility to drop the battery off at the freight carrier.